FAQS

Individual Leases

Individual leasing means peace of mind for you. Your financial responsibility is only for your student’s space unlike many apartments or rental houses where a joint lease is signed. If a roommate transfers to another school or moves out of Mustang Village for any reason, you do not have to worry about having to cover their portion of rent. This is just another reason why Mustang Village is your student’s best housing option!

On-site Professional Staff

Our maintenance staff will respond to your student’s maintenance issues quickly and professionally. Mustang Village offers 24-hour emergency maintenance as well so that your student’s comfort is not affected.

Affordable Floor Plans

Mustang Village has 17 spacious floor plan options so they will easily be able to find one to suit their needs. We have studios, one-bedroom, two-bedroom, three- bedroom, and four-bedroom apartment homes.

Roommate Matching

If your student does not have a roommate in mind, we can find them one! Each roommate will fill out a Roommate Matching form so that we know what they are looking for in a roommate. During the summer, we spend weeks looking at these preferences and matching them up with the best person we can find!

Resident Events to Keep Students Involved

While the main focus of your student’s college career will be about graduating and getting a fulfilling job, they also need to have fun along the way. At Mustang Village, your student will create life-long relationships and connections that will make them even more successful. Our great staff plans monthly resident events to get them involved. These events range from pizza parties to karaoke nights, from resume building classes to gaming tournaments. We will also keep our residents connected to events going on at the Cal Poly and Cuesta, as well as events happening around town so they don’t miss anything! We want your student to succeed, and that’s why we thought of them while designing Mustang Village as a Living-Learning environment!

What does it mean to have an individual lease?

Individual leasing means that each person is only responsible for their portion of the common areas and their bedroom. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.

What is included with my monthly installment?

Mustang Village rent includes: Internet, cable, electricity, gas, water, sewer, trash & recycling, and access to all of Mustang Village’s amenities, and a wonderful staff that is there to help you anytime you need them.

Do you have a roommate matching system?

Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.

When is my rent due?

You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.

How do I pay my monthly installment?

We accept payment via check, money order, or through the online system.

Do you allow pets?

Yes. Dogs and cats are allowed at Mustang Village.
Please call for details and restrictions.

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Mustang Village’s insurance will not cover your personal belongings. We require renter’s insurance for this reason. There is the option of using Asset Protect through Lease Term Solutions, where a small fee will be added to your monthly rent or you may use an outside policy.

What if I need to break my lease or don't return for the spring semester?

Mustang Village’s lease is binding and cannot be broken. If you cannot live at Mustang Village after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.

What if I need maintenance in my bedroom or apartment?

If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.

What furniture is provided?

Mustang Village comes fully equipped with energy efficient appliances, a bed, nightstand, desk, desk chair, dining table and chairs, couch, coffee table and side table.

How do I receive mail and packages?

Your mail will be delivered to your apartment’s mailbox located on Mustang Village’s property or our secured Luxer package system.

What do I need to bring to my new apartment?

We suggest that you bring:

• Bedding
• Toiletries
• Dishes/Cookware
• Decorations to make your new room feel like home!

What kinds of events do you have at Mustang Village?

Mustang Village has resident events that range from pizza parties to Taco Tuesdays. Not only is there free food at events, but it’s also a great way to meet people!

Are leases for families with children available?

Yes. The property’s policy is included here for family occupants with a child(ren) under the age of eighteen (18) who is domiciled with (i) at least one parent, legal guardian, or another person having legal custody of the child under the age of eighteen, or (ii) the designee of such parent or other person having such custody, with written permission of such parent or other person. For family households with children, all household members age eighteen (18) or older must: (A) complete an application, and (B) sign the lease as a Resident. For family households with children under the age of eighteen (18), at least two (2) people will be permitted to occupy a single bedroom. If a family household with children under the age of eighteen (18) requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis based on factors including, but not limited to, the size of the bedroom(s) and unit, age of the children, configuration of the unit, any physical limitations of the property, and local occupancy codes. If the child occupant reaches eighteen (18) years of age during the term of the lease, the lease will be allowed to complete its term, but renewal will only be offered in compliance with the occupancy policy as stated. Child occupants who are under twenty-four (24) months at the time the lease is signed will not be counted under the occupancy policy for purposes of maximum occupancy but will be counted for subsequent leases if they reach the age of twenty-four (24) months during the term of the lease. The Landlord has the right to lease any empty bedroom(s). Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.

What if I don't have a guarantor?

No Guarantor? No Problem, we offer Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap's application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.

What fees are applicable?

• $50.00 application fee per applicant (to include guarantor)
• $300.00 refundable pet deposit
• $650.00 refundable deposit

• Call For Details

I'm bringing a vehicle. Where do I park?

Current parking permits are required for any vehicle parked within the Mustang Village community parking lot. This is to include motorcycles/scooters. Please request parking permit pricing from leasing office.